Recent advancements in software technology, including virtualization, microservices, and cloud computing, have created novel challenges and opportunities on developing and delivering software. Additionally, it has given rise to DevOps, a hybrid team responsible for both developing and managing the software system, and has led to the development of tools that take advantage of the enhanced flexibility and enable the automation of the software management cycle. In this new world characterized by volatility and speed, the Business Operations (BizOps) team is lagging behind and still remains disconnected from the DevOps team. BizOps views software as a product and is responsible for defining the business and economic strategy around it.

The goal of the proposed project is to imbue DevOps tools and processes with BizOps knowledge and metrics through formal models and methods. Currently, BizOps receives the software system or service as a finished product, a black box, on which a price has to be put and be offered to clients. The price and the marketing strategy are usually defined at the beginning of a sales cycle (e.g. a year) and remain the same for the entirety of the cycle. However, this is in contrast to the great volatility of the service itself. In most cases, the strategies are based on the instinct of managers with high acumen and experience and broad marketing surveys or one-to-one negotiations with clients, information that can easily change and may remain disconnected from the software development. The end product of this project is a set of economic and performance models to connect the DevOps and BizOps processes during the software’s life cycle and eventually incorporate them in automated tools to adapt and scale the system in production and enable continuous development, integration and delivery.

Industry Partner(s):IBM Canada Inc.

Academic Institution:York University

Academic Researcher: Marin Litoiu

Focus Areas: Cities, Digital Media

Platforms: Cloud