{"id":2104,"date":"2025-01-31T08:22:52","date_gmt":"2025-01-31T08:22:52","guid":{"rendered":"https:\/\/www.soscip.org\/us\/?p=2104"},"modified":"2025-01-31T08:22:53","modified_gmt":"2025-01-31T08:22:53","slug":"cash-app-ordered-to-pay-millions-again-in-2025","status":"publish","type":"post","link":"https:\/\/www.soscip.org\/us\/cash-app-ordered-to-pay-millions-again-in-2025\/","title":{"rendered":"Cash App Ordered to Pay Millions Again in 2025: How Kentucky Users Can Claim Their Refunds"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Cash App users may soon receive refunds after the <strong>Consumer Financial Protection Bureau (CFPB)<\/strong> ordered the mobile banking platform\u2019s parent company, <strong>Block Inc.<\/strong>, to <strong>pay out $175 million<\/strong> over <strong>weak security measures and failure to investigate fraud claims<\/strong>.<\/p>\n\n\n\n<div class=\"wp-block-rank-math-toc-block\" id=\"rank-math-toc\"><h2>Table of Contents<\/h2><nav><ul><li><a href=\"#what-did-cash-app-do-wrong\">What Did Cash App Do Wrong?<\/a><\/li><li><a href=\"#how-cash-apps-fine-print-tricked-customers\">How Cash App\u2019s Fine Print Tricked Customers<\/a><\/li><li><a href=\"#fake-customer-support-scams-targeting-users\">Fake Customer Support &amp; Scams Targeting Users<\/a><\/li><li><a href=\"#how-much-will-kentucky-cash-app-users-get\">How Much Will Kentucky Cash App Users Get?<\/a><\/li><li><a href=\"#who-qualifies-for-a-refund\">Who Qualifies for a Refund?<\/a><\/li><li><a href=\"#do-you-need-to-file-a-claim\">Do You Need to File a Claim?<\/a><\/li><li><a href=\"#how-will-cash-app-users-get-their-refunds\">How Will Cash App Users Get Their Refunds?<\/a><\/li><li><a href=\"#cash-app-ordered-to-improve-customer-support\">Cash App Ordered to Improve Customer Support<\/a><\/li><li><a href=\"#have-questions-contact-cash-app-support\">Have Questions? Contact Cash App Support<\/a><\/li><li><a href=\"#need-to-report-a-financial-scam\">Need to Report a Financial Scam?<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">This marks the <strong>second major settlement<\/strong> against <a href=\"https:\/\/www.soscip.org\/us\/cash-app-ordered-to-pay-millions-again-in-2025\/\" data-type=\"link\" data-id=\"https:\/\/www.soscip.org\/us\/cash-app-ordered-to-pay-millions-again-in-2025\/\">Cash App<\/a> in recent months, raising concerns about the platform\u2019s handling of user funds. <strong>Here\u2019s what you need to know about the settlement, who qualifies for a refund, and how to get your money back.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"what-did-cash-app-do-wrong\"><strong>What Did Cash App Do Wrong?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>CFPB<\/strong> found that Cash App <strong>failed to protect users<\/strong> by allowing fraud to spread on its platform and then <strong>wrongfully denying legitimate refund requests<\/strong>. The agency accused Cash App of:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2705 <strong>Ignoring fraud reports<\/strong> and closing cases without conducting proper investigations.<br>\u2705 <strong>Forcing customers to seek refunds from their banks<\/strong>\u2014which Block Inc. would later deny.<br>\u2705 <strong>Using misleading Terms of Service<\/strong> to shift responsibility away from itself.<br>\u2705 <strong>Providing poor customer support<\/strong>, making it nearly impossible for users to report fraud.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">CFPB Director <strong>Rohit Chopra<\/strong> said, <em>\u201cCash App created the conditions for fraud to proliferate\u2026 and flouted its responsibilities.\u201d<\/em><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.soscip.org\/us\/cash-app-settlement-2025\/\" data-type=\"post\" data-id=\"1966\">Cash App Settlement 2025: Eligibility, Payout Per Person, and Everything You Need to Know<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.soscip.org\/us\/refund-visa-mastercards-192-million-settlement\/\" data-type=\"post\" data-id=\"1711\">Get Your Refund in Visa and Mastercard\u2019s $192 Million Class Action Settlement: Deadline is here Soon<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.soscip.org\/us\/16-million-capital-one-settlement\/\" data-type=\"post\" data-id=\"215\">$16 Million Capital One Settlement: Are You Eligible for a Payment or Credit?<\/a><\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-cash-apps-fine-print-tricked-customers\"><strong>How Cash App\u2019s Fine Print Tricked Customers<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">According to the <strong>Electronic Fund Transfer Act<\/strong>, <strong>mobile banking platforms are required to investigate disputes over unauthorized transactions<\/strong>. However, Cash App allegedly <strong>used its Terms of Service<\/strong> to <strong>mislead users<\/strong> into thinking that dispute investigations were the responsibility of their banks\u2014<strong>which is illegal<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Even when Cash App did investigate, the <strong>CFPB says the company used intentionally poor practices to favor itself<\/strong> over consumers.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.soscip.org\/us\/verizon-100m-administrative-fees-settlement\/\" data-type=\"post\" data-id=\"393\">Get Paid! Verizon $100M Administrative Fees Class Action Settlement<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.soscip.org\/us\/bcbs-settlement-payout-2025\/\" data-type=\"post\" data-id=\"2078\">BCBS Settlement Payout 2025: When and How You\u2019ll Get Your Payment<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.soscip.org\/verizon-class-action-lawsuit-settlement-payout\/\" data-type=\"link\" data-id=\"https:\/\/www.soscip.org\/verizon-class-action-lawsuit-settlement-payout\/\">Verizon Class Action Lawsuit Settlement Customers Could Get Up to $100 Payout<\/a><\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"fake-customer-support-scams-targeting-users\"><strong>Fake Customer Support &amp; Scams Targeting Users<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udea8 Many Cash App users who tried to contact customer service found that the phone number listed on the app and Cash Card <strong>did not connect them to a real representative<\/strong>. Instead, they were met with a <strong>pre-recorded message<\/strong>, directing them back to the app.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Because of this <strong>lack of real support<\/strong>, scammers took advantage of Cash App users. <strong>Fraudsters posed as customer service agents<\/strong>, tricking users into giving up their <strong>passwords and personal information<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Shockingly, the CFPB says <strong>Cash App knew about these scams but failed to act quickly to stop them<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-much-will-kentucky-cash-app-users-get\"><strong>How Much Will Kentucky Cash App Users Get?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>exact payout amounts are unclear<\/strong>, and it is unknown <strong>how many users will receive refunds or when the payments will be distributed<\/strong>. However, in a <strong>previous $15 million Cash App settlement<\/strong>, some affected users received up to <strong>$2,500 each<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"who-qualifies-for-a-refund\"><strong>Who Qualifies for a Refund?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Cash App users eligible for refunds include those who:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udd39 <strong>Had fraudulent transactions that were never refunded<\/strong><br>\ud83d\udd39 <strong>Had unauthorized transfers that Cash App failed to investigate<\/strong><br>\ud83d\udd39 <strong>Had their accounts locked due to fraud concerns<\/strong><br>\ud83d\udd39 <strong>Did not receive provisional credits during delayed fraud investigations<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"do-you-need-to-file-a-claim\"><strong>Do You Need to File a Claim?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>No action is required!<\/strong><br>According to the <strong>CFPB<\/strong>, affected users <strong>will be identified automatically<\/strong> and compensated <strong>without needing to submit a claim<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-will-cash-app-users-get-their-refunds\"><strong>How Will Cash App Users Get Their Refunds?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udcb0 If you\u2019ve <strong>used Cash App in the past six months<\/strong>, you may receive a <strong>credit directly in your Cash App account<\/strong>.<br>\ud83d\udcb5 If you\u2019re <strong>no longer an active Cash App user<\/strong>, you may get a <strong>separate payment outside the app<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"cash-app-ordered-to-improve-customer-support\"><strong>Cash App Ordered to Improve Customer Support<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In addition to <strong>paying $175 million<\/strong>, Block Inc. must:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2714\ufe0f Establish <strong>24\/7 live customer support<\/strong><br>\u2714\ufe0f Properly <strong>investigate unauthorized transactions<\/strong><br>\u2714\ufe0f Provide <strong>timely refunds<\/strong> where appropriate<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"have-questions-contact-cash-app-support\"><strong>Have Questions? Contact Cash App Support<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udcde <strong>Toll-Free Number:<\/strong> <strong>1-888-488-1181<\/strong><br>\ud83d\udce7 <strong>Email:<\/strong> <strong><a>CFPBinquiry@cash.app<\/a><\/strong><br>\ud83d\udccd <strong>Mail:<\/strong> Cash App MSC 210, 1955 Broadway, Suite 600, Oakland, CA 94612<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"need-to-report-a-financial-scam\"><strong>Need to Report a Financial Scam?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Consumers can file complaints about financial services with the CFPB:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udd39 <strong>Online:<\/strong> CFPB Complaint Website<br>\ud83d\udd39 <strong>Phone:<\/strong> <strong>(855) 411-CFPB (2372)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udce2 <strong>Employees who suspect their company is violating federal consumer laws<\/strong> can <strong>report concerns anonymously<\/strong> by emailing <strong>whistleblower@cfpb.gov<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udca1 <strong>Final Takeaway:<\/strong> If you\u2019ve been affected by <strong>fraud, unauthorized transactions, or account lockouts<\/strong> on Cash App, <strong>you may be entitled to a refund\u2014without filing a claim!<\/strong> Keep an eye on your <strong>Cash App account or mail<\/strong> for updates on your compensation. \ud83d\ude80<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cash App users may soon receive refunds after the Consumer Financial Protection Bureau (CFPB) ordered the mobile banking platform\u2019s parent company, Block Inc., to pay out $175 million over weak security measures and failure to investigate fraud claims. This marks the second major settlement against Cash App in recent months, raising concerns about the platform\u2019s&nbsp;<a class=\"read-more\" href=\"https:\/\/www.soscip.org\/us\/cash-app-ordered-to-pay-millions-again-in-2025\/\">Continue reading<\/a><\/p>\n","protected":false},"author":1,"featured_media":2107,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-2104","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-finance"],"_links":{"self":[{"href":"https:\/\/www.soscip.org\/us\/wp-json\/wp\/v2\/posts\/2104","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.soscip.org\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.soscip.org\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.soscip.org\/us\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.soscip.org\/us\/wp-json\/wp\/v2\/comments?post=2104"}],"version-history":[{"count":3,"href":"https:\/\/www.soscip.org\/us\/wp-json\/wp\/v2\/posts\/2104\/revisions"}],"predecessor-version":[{"id":2108,"href":"https:\/\/www.soscip.org\/us\/wp-json\/wp\/v2\/posts\/2104\/revisions\/2108"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.soscip.org\/us\/wp-json\/wp\/v2\/media\/2107"}],"wp:attachment":[{"href":"https:\/\/www.soscip.org\/us\/wp-json\/wp\/v2\/media?parent=2104"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.soscip.org\/us\/wp-json\/wp\/v2\/categories?post=2104"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.soscip.org\/us\/wp-json\/wp\/v2\/tags?post=2104"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}